Shipping & Returns
Shipping
We keep things simple.
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Flat rate shipping: $9.95 Australia-wide
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Free shipping: On all orders over $60
All orders are dispatched within 1–2 business days from our Australian warehouse.
Delivery times vary by location, but most orders arrive within 2–7 business days after dispatch.
Once your order has been shipped, you’ll receive a confirmation email with tracking details.
30-Day Clean Guarantee
Try Dissolv risk-free.
If you’re not satisfied with the performance of your sheets, we offer a 30-day money-back guarantee from the date of delivery.
To be eligible:
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Applies to first-time purchases only
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Claim must be made within 30 days of delivery
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Valid on one product per order
No need to return the product — simply reach out and we’ll take care of it.
Returns
If something’s not right, we’re here to help.
We accept returns on unused items within 30 days of delivery.
To be eligible for a return:
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Items must be unused and in original packaging
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Proof of purchase is required
To start a return, email us at hello@dissolv.com.au and our team will guide you through the process.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with your order details and a photo of the issue.
We’ll make it right as quickly as possible.
Questions?
For anything else, reach out to us at hello@dissolv.com.au — we’re always happy to help.